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Frequently Asked Questions for bittze Bitzee - das digitale Haustier zum Anfassen | So funktioniert's

How can I check how and when my purchase will be provided?

Look for fulfillment details in the order confirmation rather than relying on a general example. Plan around the actual method, required steps, and current information supplied for your order.

What should I do if I gave support incorrect information?

Send a correction through the existing support conversation promptly. Use the same case reference so the correction reaches the right request.

What should I review before using loyalty points on a purchase?

Do not share account credentials to let someone redeem them for you. Check whether points are tied to the account placing the order.